RETURNS POLICY
If for any reason you are unhappy with the wine you've bought from us, please tell us! Wines can sometimes be faulty due to cork taint and other reasons.
We also want to make sure that you are pleased with our services.
Feedback is much appreciated
Please tell us about your experience so we can continue to improve our services and make your experience as good as possible!
In the instance, that you wish to return your wines, you can choose to talk to our support team for further instructions, or email us on info@ivino.co.uk
We'll credit you in full once we receive the items.
Corked & Faulty Wines
If we can verify that a bottle of wine (under £60.00) you buy from us is corked or otherwise faulty we will issue a credit on return of the bottle.
To qualify for a credit the wine must have been purchased within the last six months and not damaged or improperly stored. If you suspect a problem, reseal the wine in the bottle and contact us within 48 hours.
We may decide to have the bottle returned to us for testing.
Fine wine (£60+) is not covered by this policy and is dealt with on a case-by-case basis.
All credits for corked or otherwise faulty wines are issued at our sole discretion.
Customer comments, ratings, and recommendations
If you post a comment on around the site or in one of our social media platforms, your comments will be in the public domain and will therefore be visible to anyone who visits our pages.
